Payouts
Organizer Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Card bookings through Stripe Connect settle straight into your connected account, and Stripe pays your bank on its own schedule. Cash, box-office and other manual sales are money you took yourself. Finance → Payouts only records money the platform collected for you outside Stripe, so it is normally empty.
The two payout paths
- Card payments (Stripe) — settle automatically the moment the charge succeeds. The platform commission is deducted as an application fee and the rest transfers straight to your connected Stripe account; Stripe then pays your bank on the schedule you control from your own Stripe dashboard (open it from Settings → Billing & Payments → Stripe Connect → Open Stripe Dashboard). A per-event breakdown of these transfers is on that event's Manage → Payouts tab.
- Everything else (cash, box office, manual) — you were paid this directly when you sold the ticket, so EventMann owes you nothing for it and it is never added to a payout.
How to generate a manual payout
- Go to Finance → Payouts.
- Pick a From and To date — it defaults to last month.
- Click Generate Payout. EventMann gathers every confirmed booking the platform collected for you outside Stripe in that window that has not already been included in an earlier payout, and creates one payout record per currency involved.
- The new payout starts in Pending status; it is reviewed and processed on the platform side before the status moves to Paid.
Statuses explained
- Pending — created, awaiting review.
- Processing — approved and being prepared for payment.
- Paid — funds have been sent to you outside EventMann.
- Failed / Rejected — something went wrong, or the request was declined; check the notes on the payout's detail page.
Good to know
- You cannot request the same booking twice: once a booking is included in a payout, it is excluded from every later one.
- Two overlapping date ranges will not both go through — generating a payout that overlaps a Pending, Processing, or already-Paid one is blocked.
- Bookings in different currencies are never mixed into one payout amount; a period with both EUR and USD sales produces one payout row per currency.
- Your session signs itself out after a period of inactivity, so an unattended browser does not leave this screen open.
Troubleshooting
- “No payouts” even though I have plenty of sales — if every booking was paid by card, that is expected: card sales never generate a manual payout, since Stripe already paid you directly.
- Generate Payout produced a €0.00 row — there were no unpaid non-Stripe bookings in that window; a zero-amount payout is still created so you have a record the period was checked.
- Payout stuck on Pending — it is awaiting review and does not move itself to Paid.