Enquiries
Organizer Guide
3 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
Enquiries is your inbox for people who contact you through EventMann — a form on your public event pages, not your own email address. Your address is never printed in public HTML, since an address there gets harvested and put on spam lists; the form is what replaced it.
What you can do here
- See every enquiry sent to you: the sender’s name and email, their message, when it arrived, and the event it is about (where it is about one).
- The header shows how many are New, Handled, and the total; filter the list to All, New or Handled.
- Mark handled or Mark new on any enquiry — a status you set for yourself, so you can tell at a glance what still needs a reply.
- Reply opens an email addressed straight to the sender.
- A settings panel on this page holds your reply-time line and the on/off switch for the form itself (see below).
- View form opens your public contact form in a new tab, exactly as a visitor sees it.
How an enquiry reaches you
- A visitor fills in the form on one of your event pages, or your general contact form if you have one.
- You get it two ways at once: as an email, and as a row on this page. The row is what survives if you delete the email.
- The email’s reply-to is set to the sender, so replying from your inbox goes straight to them — you do not need to copy their address anywhere.
- The form is protected against automated submissions, so what lands here is from a real visitor.
The reply-time line and the form switch
- You can write a line saying what people can expect — for example “We reply within two working days”. It shows above your public contact form, before somebody writes.
- It is free text in your own words. The platform sets no default and enforces nothing — a reply time is your promise, not ours. Leave it empty to show nothing.
- Both the reply-time line and the switch that turns the form on or off are edited here, alongside the messages they govern.
- Switching the form off means nobody can write to you through EventMann; the page tells you plainly that it is off.
Good to know
- The platform’s own contact form is separate from yours. An enquiry sent to you is never visible to EventMann administrators, and the platform’s own messages never appear in your list.
- The sender’s email address is shown on the row. This page is behind your login and replying is the point.
- “Handled” is your own marker for your own inbox — the sender never sees it and it changes nothing about the enquiry itself.
Troubleshooting
- I am not getting any enquiries — check the form is switched on in the settings panel here, then use View form to see what a visitor actually sees.
- Somebody says they could not find how to contact me — the contact button lives on your event page and it opens the form, not an email address; there is nothing else to point people at.
- I replied and heard nothing — a reply leaves the platform as an ordinary email to the sender’s address; there is no thread here to check for a response.