Ticket Bundles
Organizer Guide
4 min read
Help articles may not be fully accurate — they can lag behind the app due to frequent updates and automated translation. If in doubt, please contact support.
On this page
A bundle is a percentage off when somebody buys across a group of ticket types you choose — and those ticket types can come from this event and your other live events, which is how you sell a two-day pass or a season ticket. The buyer picks their own tickets; the discount applies when their basket qualifies.
What you can do here
- Create an offer — name it, set a Discount %, and tick which ticket types it covers, across this event and your other live events.
- Set what qualifies — the minimum tickets per event, an optional maximum, and a cap per order.
- Edit or delete an existing offer from the list below the form.
How to create one
- Enter a Name and a Discount %. There is no price field: the buyer composes the basket, so the total depends on what they choose.
- Tick the ticket types the offer covers. Types are grouped by event, and your other live events appear alongside this one. Choose tickets from at least two events; an event you leave unticked is simply not part of the offer.
- Set minimum tickets per event — usually 1, meaning at least one ticket from each event in the offer.
- Optionally cap how many can sell, cap tickets per event or per order, and set a sale window.
- Save — it appears to buyers alongside the individual ticket types.
Settings explained
- Discount % — taken off the qualifying tickets at their current price, so a flash sale or a pricing rule still applies underneath and the buyer gets both.
- Minimum tickets per event — how many tickets from each event in the offer a basket needs before it qualifies. Blank counts as one; zero would mean the offer is not really about the other event at all.
- Maximum tickets per event / per order — optional ceilings, so a two-day pass offer cannot be used to buy forty discounted tickets.
- Quantity — how many times the offer can be bought in total; blank means unlimited.
- Sale Starts / Sale Ends — a window separate from any ticket type’s own.
Buying across two events
- The buyer pays once, on the event they checked out from.
- They receive one order per event, each with its own ticket and its own QR code — so the same person is admitted on both days, by two ordinary tickets rather than one clever one.
- Each order keeps its own event’s settings: its tax rate, its refund policy, its capacity and its check-in. Nothing about the other event leaks into it.
- In your Orders list you see the leg for the event you are looking at. The money and the fees are recorded once, against the event the buyer checked out from.
Good to know
- An offer shows as available when it is active, inside its sale window, under its quantity cap, and every event in it still has enough stock. Ticket types within one event count as alternatives, so one sold-out tier does not hide the offer if another tier of that event is still selling.
- Your older bundles still work. A bundle created as a fixed basket at a flat price keeps selling that way, and still shows a savings figure; a percentage offer shows the percentage instead, because what the buyer saves is not knowable until they choose.
- A discount code entered at checkout applies on top, the same way it applies to an ordinary basket.
- Only your own live events can be included — you cannot bundle another organizer’s tickets.
- Deleting an offer does not touch orders that already used it.
Troubleshooting
- “Where is the Bundle Price field?” — a percentage offer has no fixed price, because the basket is the buyer’s. Set the Discount % instead.
- The offer is not showing at checkout — check every event in it still has enough stock for the minimum you set, and that the offer is active and inside its sale window.
- A ticket type is missing from the picker — only active ticket types appear, and other events must be live. Activate it on Ticket Types first.
- A buyer says they only got one day’s ticket — each event produces its own order and its own email. Search the other event’s orders by their email; both legs carry the same buyer reference.