Check-in & Entry Management

Check-in is where you scan tickets at the door. It opens as a full-screen door screen with three tabs — Scan, Orders and Stats — works from any phone or tablet browser, and keeps working when the venue Wi-Fi does not. Door (/door) lists every event you can check people into, with tickets sold against capacity.

Install it to the home screen first

The scanner is an installable app (a PWA), separate from your general EventMann bookmark, and it opens straight to this event’s door screen; the install steps are at the bottom of its Stats tab. Do this before doors open, not at them:

• iOS Safari (16.4+) — there is no install prompt on iPhone; the page walks through Share → Add to Home Screen instead. Camera scanning inside an installed app needs iOS 16.4 or later; the page warns you if your version is older.
• Android / desktop Chrome — a one-tap Install button appears automatically.
• Once installed, the app is scoped to the scan screen only — if your session expires mid-shift, signing back in opens in the regular browser, not inside the installed app. That is a deliberate trade-off so the installed icon can never turn into a second admin panel.
• Installing for a second event creates a separate home-screen icon; it does not overwrite the first.

Scanning tickets

1. Tap Start Camera and point it at the attendee’s QR code (screen or print).
2. A green banner confirms a valid check-in with the attendee’s name and ticket type; a red banner means the ticket was not found.
3. If a ticket was already scanned, you get an amber “already checked in” banner with the original check-in time — not an error, just a heads-up.

No camera, or a cracked screen? Tap Enter code instead — it accepts the ticket’s own token, the booking reference, or a partial name/email, in that order, so you can find someone even without their ticket in hand. The Orders tab lists the latest orders and finds any order as you type, with a check-in or check-out button on each ticket.

Undo, sound, and the Attendees tab

• Undo check-in is available for 5 minutes after the scan; past that window the check-in log no longer offers an Undo button.
• Sound toggle — iOS installed apps have no vibration API, so an audible beep is the only non-visual confirmation a scan landed; the on/off choice is remembered per event.
• The attendee list (the clipboard icon at the top of the door screen) is a searchable table view of the same door: search by name/email/reference (2+ characters), tick several rows for a bulk check-in, or mark someone a no-show. It shares the same live Total / Checked In / Remaining numbers plus a No-Shows count.

Offline mode

• Load the scan page once while online — it downloads a manifest of every valid ticket so scans can still be validated with no signal.
• Scans made offline queue on the device and show a pending-sync count; they upload and reconcile automatically once connectivity returns.
• The server is always the source of truth for duplicates — if the same ticket was checked in elsewhere while you were offline, the sync marks it “already in” rather than double-counting it.

Good to know

• Only confirmed bookings resolve at all — a cancelled or refunded order’s ticket will not scan, even if the attendee still has the QR code.
• If the event’s venue has a capacity set, scanning stops with a “venue at capacity” message once that many people are checked in — regardless of how many tickets were sold in total.
• Team members need the box_office or staff sub-role (or an equivalent custom permission) to open this page at all. For helpers who are not on your team, create a door pass instead: no account needed, and only this event’s door.

Troubleshooting

• “Not found” on a ticket you know is valid — the order may have been cancelled or refunded since it was booked; check its status in Orders.
• Scanning stopped working for everyone — check whether the venue’s capacity has been reached; every further scan is blocked until you raise it or check people out.
• Can’t undo a wrong check-in — the 5-minute window has passed; there is no override past that point.
• Camera won’t open on an installed iPhone app — confirm the device is on iOS 16.4 or later; older versions block camera access for installed web apps.

Related

• Orders
• Event Staff
• Event Overview
• Door Passes